The buyer whose bid you took sends their tow truck. Sometimes that is the owner of the business, and sometimes it is a driver who works for them.
What you know before they come
Your board names your buyer’s business. When the buyer has added photos of their tow truck, your board shows one, so you know which truck to look out for. The evening before, we remind you of the time.
On the day
When your buyer or their driver taps On my way, we tell you, and your board says “The hook’s on the way”. The message gives the driver’s first name when your buyer has told us who is driving.
The driver gets your street address on a job page we send them, and it shows there only on the pickup day and the day after. The driver can call you through our number on those days, so you see our number, not theirs, and they never see yours.
Calling them
You can call your buyer from your board once you take their bid. We ring you first, from our number, then connect you. Calling the number our texts come from also reaches your buyer, or on the pickup day the driver who last called you.