HELP
Pickup and getting paid
Booking a time, how you get paid in full, and what to do if something goes wrong.
All help topics
- Booking your pickup timeWhich times you can book, the address we ask for, and how to change the time later.
- How soon can my car be picked up?Same-day pickups, the earliest time on each bid, and how far ahead you can book.
- Pickup day and getting paidWhat to have ready, how you get paid in full at pickup, and how the sale is closed out.
- Who picks up my car?Who comes for the car, what you are told about them, and how they reach you on the day.
- How do I get paid?Who pays you, when, how much, and how to find out how a buyer pays before pickup day.
- Can the buyer pay me less than their bid?When a buyer is expected to pay the full bid, what to do if they offer less, and how to avoid it.
- If something goes wrong at pickupWhat to do if your buyer offers you less than their bid, runs late, doesn't show up or comes early, and how to cancel the deal.