They offer you less
You don’t have to accept less than the bid you took. Once your pickup is booked, your board has a line about being offered less than your bid at pickup, with a Tell BeaterBoss button. Your message goes straight to our team, marked urgent.
They are running late or need a new time
If your buyer tells us they are running late, we text you, and the top of your board says so for that day. If they tell us they can’t make the time, we ask you to pick a new one, and your board has a Pick a new time button. Both also show in your messages with us on your board.
They don’t show up
Message or call your buyer from your board first. If you can’t reach them, open “Need help? Message BeaterBoss” and choose “A buyer didn’t show up”. That goes to our team at once, marked urgent. Either of the two urgent messages, “A buyer didn’t show up” or “A buyer wants to pay less”, also keeps the sale from being closed out by itself until a new time is booked.
Once your pickup time has started, you can also answer No when your board asks whether they picked up the car, and tell us what happened. That holds the sale: nothing is closed out, and your buyer and our team are told. When you are ready, pick a new time on your board.
They came early
If your buyer picks up the car before the booked time, you don’t have to wait for your board to ask. Once a time is booked, the “Already picked up?” link on your board asks you once to make sure, then closes out the sale.
If you want to cancel
Until the car is picked up, your board has a Cancel this deal link. It asks why you are cancelling, and then your buyer is told and isn’t charged, and your listing ends. Unless you sold the car somewhere else, you can put it back on the board, and the other bids that still stand come back. There’s no way to switch straight to another buyer. Taking a bid has the details.
Our answer
A person on our team reads every message. Our answer shows in the same place on your board, and we text it to you if you agreed to texts, or email it if you gave us your email.