Every board has a way to reach our team: the Help button at the top of your board, “Need help? Message BeaterBoss” further down, and the last row of “Chat with buyers”. A person on our team reads every message, and buyers never see them.
What to write
Pick what it is about, write a few words, or both. The choices are:
- A buyer didn’t show up
- A buyer wants to pay less
- Change or take down my listing
- Something else
“A buyer didn’t show up” and “A buyer wants to pay less” reach our team at once, marked urgent. Once your pickup is booked, your board also has a line about being offered less than your bid, with a Tell BeaterBoss button that opens the same message on that choice.
You can send up to six messages an hour.
Our answer
Our answer shows in the same place on your board, and “BeaterBoss answered your message” appears at the top of your board until you open it. If you agreed to texts, we text you the answer too. If not, and you gave us your email, we email it.
Texting us
While your car is listed or waiting for its pickup, a text to the number our texts come from reaches our team as well. That still works for 30 days after the sale is done or your listing ends, so you can reply to the text we send when your car is picked up.