You can talk to buyers on your board without giving out your phone number or email. Open “Chat with buyers” at the top of your board, press Chat beside a bid, or open a bid and press Message. While you have a conversation open, new messages show up in it by themselves, so you don’t need to reload the page.
Before you take a bid
You can message any buyer who has bid on your car. Buyers can’t write to you first: once you message a buyer, they can reply. Ask whatever helps you choose, like when they can come or what they need from you on pickup day.
We take phone numbers and email addresses out of every message, in both directions, before anyone sees it. Messages with swear words or threats are refused. If you agreed to texts, we text you when a buyer writes to you, at most once an hour for each buyer.
Reporting a buyer
If a buyer is rude, looks like a scam or asks for your number or to deal outside BeaterBoss, press Report under your conversation with them, pick what happened and add a few words if you like. It goes to our team, who read the conversation. The buyer is not told, and nothing changes for them. If you would rather not deal with them, you can also pass on their bid.
Sending a photo
A buyer may ask to see something, like the VIN plate. Press the camera button beside the message box and pick a photo. It goes to that buyer only. We don’t pass on the file you picked: we make a fresh copy without the hidden details a phone camera saves, such as where the photo was taken, and send that. Buyers can’t send photos.
Never send a photo of your title, or of anything else with your address on it.
After you take a bid
Once you take a bid, you can message only the buyer you took, and they can now write to you first. The conversation closes once the car is picked up, or if you cancel the deal.
You can also call your buyer. Press Call the buyer on your board: we ring your phone first, then connect you, and the call comes from our number, so neither of you sees the other’s. You can also call back the number our texts come from, and we connect you to your buyer. Your buyer can call you the same way, but not between 9 PM and 8 AM your time. Nobody can call before you take a bid.